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Return Policy

How to Return or Exchange an Item on Growopoly

If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact the shop:

  1. Sign in to Growopoly.com and click on your profile icon.
  2. Go to Return Requests.
  3. Select the order you’re interested in, then select Message seller under your order.
  4. In the textbox that appears, let the seller know that you’d like to return or exchange an item.
  5. Select send. The seller will be notified of the new message and can respond.

Sellers aren’t required to accept a return or exchange unless stated in their shop policies. You can visit the shop to view the return policy. If the seller is willing to accept this return, be sure to settle on these details in a message before returning the item:

  • Where you should send it
  • The time frame in which they wish to receive it
  • Who will be responsible for the cost of return shipping, if not written in the shop's policies

What are shop policies?

Each seller on Growopoly is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop.

Before purchasing, review the shop’s Returns & exchanges policy. You can find the shop’s policies on the listing page under Shipping & returns, or by clicking Policies at the top of their shop homepage.

Specific questions about a shop’s policies are best answered by the seller. Contact the shop with any questions about their policies.

What should I do if the seller doesn’t accept returns?

If the seller doesn’t accept returns, you may be able to open a case with Growopoly. You can open a case if your order wasn’t as it was described on Growopoly.

What if I disputed a charge or filed a chargeback?

If you filed a chargeback for an order or otherwise disputed a charge with your financial institution, the seller will not be able to issue a refund on Growopoly. This is because only one method of credit can be issued.

You will need to contact the financial institution where the dispute was filed for further information about a credit. Financial institutions include local banks, credit card companies, and PayPal, and usually pertain to the original payment method.

Return an item you bought as a guest

If you need to return the item you bought, you can open a return request through the order confirmation email you received.

To start a return:

  1. Find the email with the subject line starting “Order Confirmed”.
  2. Select View order details.
  3. Choose Return item.
  4. Select your reason for returning the item.
  5. Select Next.
  6. If you like, you can add a message for the seller and add up to 10 photos.
  7. Select Confirm return.

Tip
If you can’t find your Growopoly.com guest order confirmation email, contact us and we’ll be happy to help.